January 29th, 2010
So you find that things aren’t working out the way you would like? The people around you go through the motions but seem to be running in place? Whether you are the leader or one of the participants in this situation, it gets to a point where energy drains and things start looking pretty
Continue reading Blinded by Obedience
October 27th, 2009
There is much to be said for outstanding service in the face of the current global difficulties. What will set you apart from your competitors and better yet, put you in front of your clients, is outstanding service, great long-term engagement, treating clients and prospects like people you truly care about. But think: its
Continue reading Better Service? Don’t Be Ridiculous
September 20th, 2009
Its been 36 years ago today, that Don Eugenio Garza Sada died defending himself from being kidnapped. His death was a great and heartfelt loss to many of his collaborators and to Mexico as a whole. Among many other endeavors, Mr. Garza Sada was the founder of my alma mater, Tecnológico de Monterrey. To
Continue reading The Cuauhtemoc Ideology, in Recognition of a Transcendent Leader