Comments on: Better Service? Don’t Be Ridiculous http://www.e-quidam.com/theblog/?p=183 By Mónica Diaz Mon, 23 Aug 2010 14:44:51 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Thomas Waterhouse http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-46 Thomas Waterhouse Wed, 28 Oct 2009 12:48:23 +0000 http://www.e-quidam.com/theblog/?p=183#comment-46 Hi Monica... Great article! I think of my early training and the message, "Stand as if you are in the other person's shoes, without losing the 'as if' quality. Mingle that with compassion defined as "noticing another's pain, coupled with the desire to relieve it" and this seems to be a winning combination approaching your concept of OtherEsteem. Thank you for your sharing! Hi Monica… Great article! I think of my early training and the message, “Stand as if you are in the other person’s shoes, without losing the ‘as if’ quality. Mingle that with compassion defined as “noticing another’s pain, coupled with the desire to relieve it” and this seems to be a winning combination approaching your concept of OtherEsteem. Thank you for your sharing!

]]> By: uberVU - social comments http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-45 uberVU - social comments Tue, 27 Oct 2009 15:36:22 +0000 http://www.e-quidam.com/theblog/?p=183#comment-45 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by monedays: My new blog post: Better Service? Don't be ridiculous! http://bit.ly/4jXSl5... Social comments and analytics for this post…

This post was mentioned on Twitter by monedays: My new blog post: Better Service? Don’t be ridiculous! http://bit.ly/4jXSl5...

]]> By: Sharon Eden http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-44 Sharon Eden Tue, 27 Oct 2009 15:33:20 +0000 http://www.e-quidam.com/theblog/?p=183#comment-44 Hi Monica Well said that woman... Good intentions but phoney script! Would add just one quality to your list... BEING CURIOUS! Wanting to engage with and know more about the person you're serving gives both of you a delicious interaction which your customers or clients will remember. More power to you.... Sharon Hi Monica

Well said that woman… Good intentions but phoney script!

Would add just one quality to your list… BEING CURIOUS! Wanting to engage with and know more about the person you’re serving gives both of you a delicious interaction which your customers or clients will remember.

More power to you…. Sharon

]]> By: admin http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-43 admin Tue, 27 Oct 2009 15:09:38 +0000 http://www.e-quidam.com/theblog/?p=183#comment-43 Hey, Carolyn! Thanks for the comment here. Headed over to your site...your book and blog look GREAT. Congratulations and I will surely take the time to visit more often! Hey, Carolyn! Thanks for the comment here. Headed over to your site…your book and blog look GREAT. Congratulations and I will surely take the time to visit more often!

]]> By: Susan Mazza http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-42 Susan Mazza Tue, 27 Oct 2009 15:02:45 +0000 http://www.e-quidam.com/theblog/?p=183#comment-42 You've hit on one of my pet peeves about customer service. While customer service reps are trained to use scripts more often than not it occurs as insincere. It is maddening to talk to a support person and ask a question only to be responded to from what is clearly a script they are reading from. Saying "you are a valued customer" and treating someone that way by the way you interact with them are not the same thing. While a script can be a useful tool we will fail to create the desired customer experience if we don't teach people to think and act from the context that is behind the script to begin with! You’ve hit on one of my pet peeves about customer service. While customer service reps are trained to use scripts more often than not it occurs as insincere. It is maddening to talk to a support person and ask a question only to be responded to from what is clearly a script they are reading from. Saying “you are a valued customer” and treating someone that way by the way you interact with them are not the same thing. While a script can be a useful tool we will fail to create the desired customer experience if we don’t teach people to think and act from the context that is behind the script to begin with!

]]> By: admin http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-41 admin Tue, 27 Oct 2009 14:20:19 +0000 http://www.e-quidam.com/theblog/?p=183#comment-41 Wow! Great insights about the smile. You usually can't tell from my Avatar (which is always smiling) but it brought a new smile to my face to read this. Thanks, Lolly! Wow! Great insights about the smile. You usually can’t tell from my Avatar (which is always smiling) but it brought a new smile to my face to read this. Thanks, Lolly!

]]> By: Lolly Daskal http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-40 Lolly Daskal Tue, 27 Oct 2009 13:36:01 +0000 http://www.e-quidam.com/theblog/?p=183#comment-40 Dear Monica, I always love your posts. This one in particular has some great insights and powerful perspective on how to treat your customers. So many authors talk about the "Smile", but one captured the value of a smile better than most,it is an anonymously written paragraph: "A smile costs nothing but gives much. It enriches those who receive it without making poorer those who give it. It takes but a moment, but the memory of it sometimes lasts forever. No one is so rich or mighty that he can get along without it, and no one is so poor that he cannot be made rich by it. A smile creates happiness in the home, fosters goodwill in business, and is the countersign of friendship. It brings rest to the weary, cheer to the discouraged, sunshine to the sad, and is nature's best antidote for the troubled. Yet, it cannot be bought, begged, borrowed, or stolen, for it is something that is of no value to anyone until it is given away. Some people are too tired to give a smile. Give them one of yours, as no one needs a smile so much as he who has none to give." Smiles to you- Monica. Lolly Dear Monica,

I always love your posts. This one in particular has some great insights and powerful perspective on how to treat your customers.

So many authors talk about the “Smile”, but one captured the value of a smile better than most,it is an anonymously written paragraph:

“A smile costs nothing but gives much. It enriches those who receive it without making poorer those who give it. It takes but a moment, but the memory of it sometimes lasts forever. No one is so rich or mighty that he can get along without it, and no one is so poor that he cannot be made rich by it. A smile creates happiness in the home, fosters goodwill in business, and is the countersign of friendship. It brings rest to the weary, cheer to the discouraged, sunshine to the sad, and is nature’s best antidote for the troubled. Yet, it cannot be bought, begged, borrowed, or stolen, for it is something that is of no value to anyone until it is given away. Some people are too tired to give a smile. Give them one of yours, as no one needs a smile so much as he who has none to give.”

Smiles to you- Monica.
Lolly

]]> By: Carolyn JOnes http://www.e-quidam.com/theblog/?p=183&cpage=1#comment-39 Carolyn JOnes Tue, 27 Oct 2009 13:25:31 +0000 http://www.e-quidam.com/theblog/?p=183#comment-39 I liked all your points, and especially the one about being appreciative of what your client knows. There is always something they are doing right! It is all about respect, perhaps, and openly showing that to another. I like your focus on the client, rather than oneself. Nice blog! Carolyn http://www.gatesoftheheart.wordpress.com I liked all your points, and especially the one about being appreciative of what your client knows. There is always something they are doing right! It is all about respect, perhaps, and openly showing that to another.

I like your focus on the client, rather than oneself. Nice blog!

Carolyn
http://www.gatesoftheheart.wordpress.com

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